Headings ---------- Ellijay 05. Customer Information is on this page.
Page Text ---------- Customer Information Tariffs Credit For Interruption of Service Tariffs, which show rate es, rul les s and regulations for ETC does not guarantee uninterrupted service. teleph hone ser rvice are on file with the h Regulatory Credit for interruption of service is issued when Commission, wh hich has jurisdiction over such matters. appropriate on a case to o cas se ba b sis. Business Rate Inside Wire Maintenance Service su ubject t to th he e bu usiness rate may be What t isinside wiring? T Thepr p ot o ec ctorboxon the outside dete t rmined byth hel locati ion o of the telecommunicat tio i ns of your ho h use is call led the p point o of demarca ati ion. The e equipment or the e prima ary use made of the servi ice c . wi w re e com o in ng into the box fro om t th t e pole is regulated The business rate also appl li l es to equipmen nt lo ocate ted an a and ET ETC Co Comm munications Inc., is authorized to in the domestic establishme ents, when the service is ma ai inta ain or in ns stall this line and the protector box. Th he used for or advertised d for bus siness purposes. wiri r ng g goi o ng from the protector box into you ur home me is s con nsidered inside wiring. Th his i is deregulated a and Telephone Directories ET TC Co omm m unications, Inc., yo y yo y urself f or a contractor o Teleph hone dire r ctories are furnishe ed without charge ma ay in nstal a l or maintain th his wi iring g. Ins n id de wiring for each cust tom mer of ETC. Additio ona al directories in ncludes the telepho h ne e jack, k, but does not i in i clude are av vai a lable at the Customer Se ervice Center r. Every the telephone set or any equip pment you may have effort is ma m de to insure the accurac cy of f all listings attached to the jack. For o a flat charge per access line n , in the telephone n dir rectory. Nei ither the h telephone ETC will maintain al ll inside wiring if it is pr roperl r y c compan ny nor t the director o y com mpa any will assume insta all le ed. d For this ch harge, we will maintain all your liability for errors s or omissi ions that occur in the in nside e wiring regardl less s of who installed it or ho h w white or yellow p pages of t th he dir i ec ctory. The utm most many n jac cks you u have. I If you are covered by ETC' C C' C s care is used in list tin i g all su s bsc cribers correctly. insi s d de wir rin i g program, the ere will not be an additional cost for tro oub ble, locating g or re epair i of inside wiring, Numbers May Be Changed ex xcept p that caused by n negl g igence or w wi w llful acts. ETC reserves the right, at its sole discre etion, to change the subscribers telephone nu umbe er. Every effo ort will Tr ro oub ble C Call ls mad de whe h re tro ouble is caused by be made to keep our custo omers inconvenie en nce to a customer r own ned equipm ment t or cust tomer mai a ntained minimum. wiring will r result in a m maintenance servic ce call of Emergency Interrupt $40 per hour and d $10 for each addition nal quart ter hou ur. To avoid d the ese cha h rg ge es s, test s the equ q ipment or wi w ring or Busy Line Verification you own or mai intain b before you request a serv vice ca all. . If you sh hould have v an em merge ency situation, yo ou can ask k the h If the trou uble is in our lines, plea ase cal ll repa air service operator r to in interrupt or verify a bu usy l lin i e whe en attem mp ptin ng to dial another party. A charge g will be assessed by th he and we will repair r it as soo o n as a pos o si s ble. operator ser rvices to your tele epho one acco ount for this service. Each jack should have an inside wire run from the jack to the protector or demarcation point. The Blue/White or Green/Red wires should be hooked to line 1 on the jack. Line 1 on the jack will be marked Blue/White or Green/Red. 5
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